Period of rental

Rental days are based on a 24-hour basis, commencing at the time as in the voucher.

Zorbas Rent a Car allow up to 1 hour delay in return time without calculating an extra day. The one hour grace period is only valid at the time of booking. Changes in return time after rental start will be handled by the car rental company. In case of delayed flight etc we allow a change in delivery time up to 1 hour, which means your rental period can start and be calculated 1 hour later than on the reservation. There will be no extra cost for this except if the “out of hour” charge should apply.

Out of hour charges

In most locations flights/ ferries can be met and cars supplied outside normal working hours. However, an additional charge for “out of hour” service might apply. Details will be shown during the booking procedure. In the event that a flight/ ferry is delayed or any other reason causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the “out of hour” service is available.

Liability

Zorbas Rent a Car assumes no liability for actual rentals, which do not come about due to reasons for which the hirer is responsible.

Car type/suitability

Zorbas Rent a Car will make every effort to reserve a specific type of vehicle, whenever this can be possible, we are unable to guarantee a particular make, model or fuel of car. Reservations can only be confirmed according to vehicle categories and not according to the car model. The named cars serve ONLY as typical examples for the size and performance of a vehicle category.  The local car rental company on site reserves the right of procuring a vehicle of a higher category whenever the booked vehicle category should not be available.

Cancellations of confirmed orders

All cancellations have to be made through the web site of Zorbas company. We can normally not accept cancellations made by telephone. For cancellations more than 120 hours (5 full days) prior to rental period start all your down payment (of 15% deposit that we require as a guarantee of the reservation) will be paid back and there will be no other costs, except those that might occur due to exchange rates.

For cancellations 120 hours (5 full days) or less prior to rental period start, the down payment will not be refunded. There is though a maximum amount of 50 Euro which can be kept by ZorbasCars.gr. This is to compensate the car rental company for their costs. Cancellations after the starting of the rental period will be handled by the car rental company on your destination. ZorbasCars.gr is not responsible for any changes in pricing that might occur.

No refunds will be made for no-shows at destination or failure to produce relevant documents, early returns or cancellations after the hire start date. There are normally no refunds for any unused days. It is although up to the car rental company to decide if any refund can be made for unused days.

For last minute orders no refund will be made if the order is confirmed by the car rental company.